Corporate Sales Administrator

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 900 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate.  Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

Due to an internal promotion, we have an exciting opportunity for a Corporate Sales Administrator to join on a full-time, fixed term basis for the duration of 12 months. The Corporate Sales Administrator will be responsible for all sales administration tasks of the Corporate Sales team and will be pivotal in providing excellent customer service to Haigh’s corporate customers.

The key tasks and responsibilities of this role include:

• Support the Corporate Sales team to meet targets by managing sales inquiries, communication channels and customer interactions.
• Handle phone and email queries, process payments and update the customer database.
• Coordinate with internal teams to generate quotes, invoices and process orders efficiently.
• Create and maintain progress registers for all pre and post sales stages.
• Generate sales reports and present findings.

To thrive in this role, you should possess:

• Previous experience in sales administration, coupled with effective written and verbal communication skills.
• A customer-centric approach, attention to detail and the ability to prioritise tasks.
• Exceptional time management and organisational abilities, demonstrated by successfully managing multiple concurrent activities with resilience. 
• Excellent interpersonal skills with the ability to interact with variety of different personalities.
• Proficiency in Microsoft Office suite and adaptability to new software and procedures.
• Previous exposure to handling high retail traffic during peak seasons is beneficial.
• Knowledge of CRM systems is advantageous.
• Core attributes include dedication, teamwork, confidence and a positive outlook.

We have a strong values-based culture and many other employee benefits. Finally, it’s worth mentioning that joining our team means that you have the privilege of enjoying an abundance of chocolate every day! 

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice.  We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.