IT Support Officer

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 900 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate.  Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

We’ve got a brilliant opportunity for an IT Support Officer to join the Haigh’s team whilst supporting our growth and developing your career in parallel!  We can offer you a permanent full-time role, working alongside our fabulous Network Administrator, additional IT Support Officer and reporting to the Head of Technology.

In this role you will provide level 1 and some level 2 technical support to our head office, stores, factories and distribution centre across a range of end user devices and software. As the first point of contact, you will be a strong problem solver and actively find ways to overcome challenges or unfamiliar situations. A key component of this role is the diagnosis and resolution of retail Point of Sale/EFTPOS problems to support retail operations and our Business as usual calendar (BAU).

To succeed in this role, you will have: 

• Experience with Microsoft 365 user management, configuration and troubleshooting.
• Ability to troubleshoot issues efficiently and effectively using remote support systems.
• Basic Networking experience (Routing, Switches, Firewalls, VLANs, and WANs).
• Experience diagnosing and performing minor hardware repairs and software configuration.
• Excellent written and verbal communication skills with the ability to document systems and procedures.
• The ability to deliver in a fast-paced and diverse environment.
• Passion to drive change within the business.
• Exemplary commitment to customer service for both internal and external customers.
• Tertiary Education, TAFE or other relevant industry qualification.

There has not been a more exciting time to join Haigh’s as we continue our growth phase which will see us doubling the production of chocolate for our Australian customers. 

We have a strong values-based culture and offer a generous salary, short term incentive scheme, flexible working options, wellbeing initiatives, invest in professional development along with many other benefits. And just to emphasise, joining our team comes with the delightful bonus of indulging in plenty of chocolate.

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice. We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.