Haigh's Chocolates

Store Manager - Canberra

Job No: HC883
Location: Canberra

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 950 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate.  Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

We have a rare opportunity for an experienced Store Manager to lead our Canberra team. Reporting to the Area Manager, this permanent full-time role provides a chance to take on a pivotal leadership position as our business continues to grow and evolve.

Whether you're an experienced manager or looking to take the next step in your retail career, this is a fantastic opportunity to lead and grow a team, deliver outstanding customer experiences and contribute to our continued growth plans.

Key responsibilities include: 

  • Passion for achieving exceptional customer service
  • Leading by example, always displaying the company values
  • Ensure a safe working environment for all team members and customers
  • Training, development and performance management of team members
  • Merchandising and stock replenishment
  • A willingness to gain expertise in product knowledge
  • Rostering your team in line with store trading requirements

 Skills and experience:

  • Previous leadership experience in retail or hospitality (essential)
  • Experience in developing and coaching a team
  • Experienced in all facets of financial store management and reporting
  • Experience achieving sales targets and maximising profit
  • A professional approach to troubleshooting problems
  • Ability to work under pressure
  • Ability to motivate and inspire your team
  • Strong written and verbal communication skills

 What’s in it for you:

  • A competitive salary, plus incentives
  • Enjoy a great work/life balance by working 1 weekend a month
  • Generous employee discounts and other benefits such as extra leave days 
  • Career advancement and opportunities both local and interstate
  • Learning & development opportunities
  • Exciting discounts from a wide range of providers, including travel, retail, groceries, F&B and more
  • Access to our wellbeing program
  • Indulge in plenty of delicious chocolate!

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice.  We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.

Sweeten your career and apply today!

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