Junior IT Support Officer

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 900 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate.  Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

We’re looking for an enthusiastic and eager Junior IT Support Officer who is ready to kickstart their career with us. Reporting to our IT Operations Lead, this permanent full-time role is based at our Parkside Head Office, with occasional travel to other locations. If you’re passionate about technology, eager to learn and enjoy helping others, this is a fantastic opportunity to develop your skills and build a rewarding career in IT support within a supportive and collaborative team.

In this role, you’ll be the first point of contact for IT helpdesk queries, providing Level 1 support via phone, email and in person. A key part of your day will involve keeping systems and records up to date, managing support tickets, and ensuring issues are tracked and followed through to resolution. You’ll work closely with our IT Support Officers and Operations Lead to support smooth IT operations across the business, including assistance for remote sites. 

Key Responsibilities:  

• Deliver first contact IT support for helpdesk queries through various channels.
• Resolve routine technical issues following documented procedures.
• Collaborate with IT Support Officers to assist in resolving more complex issues.
• Provide remote support via VSA X when required.

 
What You’ll Bring:

• Strong communication skills with a professional and positive attitude.
• Basic understanding of IT support concepts and troubleshooting.
•  Customer-focused mindset with a passion for delivering excellent service.
• Ability to work well both independently and as part of a team.
•  Good organisational skills and ability to manage priorities effectively.
• Willingness to learn, take initiative and adapt to new challenges.
• Tertiary Education, TAFE or other relevant industry qualification.
• Prior helpdesk experience will be highly regarded. 

Why Join Us?

• Learn from experienced IT professionals passionate about mentoring and sharing knowledge.
• Pathways for career development and growth.
• Gain valuable hands-on experience across a variety of IT systems and technologies.
• Be part of Haigh’s exciting growth phase as we double chocolate production and expand our store network.

 
We have a strong values-based culture and offer a short-term incentive scheme, flexible working options, wellbeing initiatives, invest in professional development along with many other benefits. And just to emphasise, joining our team comes with the delightful bonus of indulging in plenty of chocolate.

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice. We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.