Store Manager - Hawthorn & Toorak

Job No: HC976
Location: Melbourne

Established in 1915 and run by fourth generation Haigh’s family, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. The company currently employs over 900 people across its retail and online stores, three factories, and head office, and will be expanding from 22 to 26 retail stores in Adelaide, Brisbane, Melbourne, Sydney, and Canberra by the end of 2026.

Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making, roasting cocoa beans to create a unique blend of milk and dark chocolate. Haigh’s are the largest Australian importer of raw cocoa beans, ethically sourced from cocoa plantations around the world, using only the finest and freshest ingredients.

Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

We have two exciting opportunities available! We are looking for a Store Manager to join our Hawthorn Store, and a second Store Manager to join our Toorak Store. Reporting to the Area Manager, these permanent full-time roles come at a pivotal time for our business, as we continue to build momentum and deliver on our growth strategy.

With recent internal promotions creating new leadership pathways across our network, these are unique opportunities to step into a business that is evolving, investing in its people, and focused on the future. Both stores offer the chance to make a meaningful impact, leading high-performing teams, creating exceptional customer experiences, and contributing to continued success.

Whether you're an experienced Store Manager or ready to take the next step in your retail career, you’ll be supported to grow, lead with confidence, and play a key role in shaping the next chapter for our stores. 

Key responsibilities include:  

  • Passion for achieving exceptional customer service 

  • Leading by example, always displaying the company values 

  • Ensure a safe working environment for all team members and customers 

  • Training, development and performance management of team members 

  • Merchandising and stock replenishment 

  • A willingness to gain expertise in product knowledge 

  • Rostering your team in line with store trading requirements 

Skills and experience: 

  • Previous leadership experience in retail or hospitality (essential) 

  • Experience in developing and coaching a team 

  • Experienced in all facets of financial store management and reporting 

  • Experience achieving sales targets and maximising profit 

  • A professional approach to troubleshooting problems 

  • Ability to work under pressure 

  • Ability to motivate and inspire your team 

  • Strong written and verbal communication skills 

 What’s in it for you: 

  • A competitive salary, plus incentives 

  • Enjoy a great work/life balance by working 1 weekend a month 

  • Generous employee discounts and other benefits such as extra leave days  

  • Career advancement and opportunities both local and interstate 

  • Learning & development opportunities 

  • Exciting discounts from a wide range of providers, including travel, retail, groceries, F&B and more 

  • Access to our wellbeing program 

  • Indulge in plenty of delicious chocolate!

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice.  We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.

Applications close: 5pm, Friday 24 April 2026.

Apply Now
Apply with SEEK
Allows you to pre-fill the application using your SEEK profile information and resumé

Personal Details * Required field

  1. Digits only or add + for international numbers

  1. (Please click on your profile and copy the URL from your profile page.)

Questions

Source Selection / Documents upload

Where did you hear about this job? *


Maximum file size: 50MB

Cover Letter *

Resume *

Join our Team

At the heart of our success are our people, our professional pride in the production of premium quality chocolates, and the customer service experience that is extended to our customers.

Haigh’s offers exciting career opportunities across Manufacturing, Retail and Corporate Services, with a strong emphasis on career development through ongoing training and growth.