Assistant Store Manager - Highpoint
Job No:
HC987
Location:
Melbourne
Established in 1915 and run by fourth generation Haigh’s family, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. The company currently employs over 900 people across its retail and online stores, three factories, and head office, and will be expanding from 22 to 26 retail stores in Adelaide, Brisbane, Melbourne, Sydney, and Canberra by the end of 2026.
Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making, roasting cocoa beans to create a unique blend of milk and dark chocolate. Haigh’s are the largest Australian importer of raw cocoa beans, ethically sourced from cocoa plantations around the world, using only the finest and freshest ingredients.
Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.
We’re excited to offer a permanent, full-time Assistant Store Manager opportunity to a passionate retail leader at our brand new, Highpoint store in Melbourne. This will be our first new Melbourne store since 2019 and represents an important step in the continued growth of our retail network.
As an Assistant Store Manager, you’ll play a key role in our management team, working closely with the Store Manager. Your primary focus will be to inspire and support our team, ensuring every customer enjoys an exceptional experience that leaves a lasting impression.
Key responsibilities include:
- Provide exceptional customer service consistently.
- Lead by example, displaying company values of contribution, determination, and trust.
- Maintain store presentation standards and cleanliness.
- Monitor and manage inventory levels, including regular stock audits.
- Develop in-depth product knowledge and assist in team training.
- Ensure compliance with store policies and procedures.
- Adhere to health and safety standards to maintain a safe working environment.
Skills and experience:
- Supervisory or management experience in a retail or customer service environment.
- Some financial literacy knowledge including budgets, profitability, and sales-to-wages ratios.
- Strong organisational and numerical skills.
- Effective team development and training abilities.
- Demonstrated merchandising expertise.
- Excellent communication and leadership qualities.
- Commitment to continuous professional growth.
What’s in it for you?
Enjoy a fantastic work-life balance with only one weekend per month, a competitive salary and additional Wellbeing leave days to help you relax and recharge. You’ll also receive a generous staff discount, be eligible for our annual profitability bonus and have access to exciting learning and development opportunities. With diverse career pathways across our Group, both locally and interstate, there’s plenty of room to grow with us!
Whether you’re ready to step up into leadership or looking for an exciting new challenge, we’d love to hear from you.
Inclusion matters at Haigh’s. We believe that valuing differences in backgrounds, cultures, abilities, and experiences helps create a workplace free from bias and prejudice. We’re committed to making reasonable adjustments throughout our recruitment process and beyond, to ensure a barrier-free and supportive experience for all.
Sweeten your career and apply today!
